The Integra Team
Managing Director & Owner
Many of you have known Erica over the course of her twenty-year career in the medical assessment business, where she worked as a clinical evaluator with Viewpoint Medical early in her career and subsequently as a business developer with Medisys IMA and its successor Cira Medical. Prior to starting Integra, Erica was the President of IMA Solutions, a business unit of ExamWorks, before leaving to briefly work in the financial services and risk management sector with BridgePoint Financial Group. Erica has her Masters of Business Administration in Organizational Behaviour and Marketing, as well as an undergraduate degree in Kinesiology. Erica is also a trained Functional Evaluator.
Over the past twenty years, Erica has demonstrated a loyalty towards clients and medical professionals that is unmatched. Legal and insurer clients know of her desire and capacity to build strong, lasting relationships based on trust and mutual benefit. Physicians and allied health professionals come to her for clinical and business advice because she works transparently and honestly, without exception, as she keeps client and medical consultant priorities top of mind.
Erica is a court-qualified medical legal expert, a clinical consultant, and an evaluator in the areas of functional capacity and cost of future care. She advises clients in the areas of clinical triage, medical assessment and assessor suitability, quality assurance, and overall litigation and claims support.
Erica and her team at Integra support many community initiatives. For the past seven years, Erica has been a board member of the Women in Insurance Cancer Crusade (WICC), the Canadian Cancer Society’s largest corporate-affiliated donor. Since its inception in 2002, the BC Chapter of WICC has raised $2 million dollars in donations. Erica is also a donor to the BC Children’s Hospital Foundation as well as a volunteer and donor with the Children’s Wish Foundation. In 2017, Erica provided fundraising support to both the Trial Lawyers Association of BC Public Affairs Committee and the Alberta Civil Trial Lawyers Association Women’s Legal Forum.
Managing Director, Alberta
Aziz Haq has more than 10 years experience, with combined experience in the IME space as both a clinician conducting Functional Capacity Evaluations, Business Development and as an Operations Leader. He graduated with honours from York University in 2009 with a B.A Hons in Kinesiology and Health. He began his career as a practicing Kinesiologist in Toronto, ON where his career took him from clinical kinesiology and evaluations to the world of disability management and insurance for one of Canada’s major insurers. He later expanded his horizons westward, joining the Workers Compensation Board of Alberta in 2012 where he worked in adjudication and case management. Aziz has worked with many large employers within the oil & gas industry, transportation and logistics, and worked on solutions for early return to work and disability management. Following this, Aziz followed his passion into private enterprise, where he applied his knowledge of kinesiology, functional testing and medical evaluations to provide effective solutions backed by integrity and transparency with client focused medical solutions in mind.
Aziz is a world traveller who enjoys amateur boxing and is presently an Executive MBA candidate at the University of Calgary. He is responsible for the oversight of business development and operations in the Alberta region as an owner operator with Integra Medical Consulting.
Dr. Chris Watt
Dr. Chris Watt is a certified Sports Medicine Physician through the Canadian Academy of Sports Medicine since 1994. He is a Certified Independent Medical Examiner through the American Board of Independent Medical Examiners (ABIME.) Dr. Watt has acted as an independent medical consultant with expertise in musculo-skeletal and occupational medicine since 2002. He has served as an expert witness in the Supreme Court of BC on many occasions. Dr. Watt provides a wide variety of occupational medicine and disability evaluation services including return to work assessments, independent medical evaluations and pre-employment exams. He has also provided executive medical exams with fitness and stress testing and exercise prescriptions through Executive Health programs to the private sector.
As Integra’s Medical Director, Dr. Watt is available to the staff, clients and assessors for clinical guidance as it relates to file triage, clinical suitability and assessor credentialing and training.
Dr. Watt is a peer article reviewer for the Canadian Family Practice Journal. He has a special interest in and has made multiple presentations on topics related to Sports Medicine, health promotion for BCMA, lifestyle interventions for chronic disease management, and the management of mood disorders. Dr. Watt is an avid athlete and has participated in IronMan, has cycled the Great Divide Mountain Bike Route, and will be part of a team doing the Race to Alaska.
Assistant Director, Operations & Quality Assurance
Michelle has worked in the insurance and legal fields for over 20 years, first beginning her career at a provincial insurer in administrative roles in both claims and contracts departments. This led to Michelle completing the paralegal program at Capilano University and beginning her career as a paralegal in private law firms. With over 16 years’ experience as a litigation personal injury paralegal, Michelle has had the opportunity to work with some of the top firms in Vancouver, in both a plaintiff and defence capacity.
Michelle’s strong technical medical/legal background and experience in client-service relations has led to her role as Assistant Director, Operations & Quality Assurance at Integra Medical Consulting. Her attention to detail and understanding of clients’ and assessors’ needs, as well as her in-depth knowledge of the litigation process, provides a unique perspective. Michelle is in a fantastic position to uphold and enhance Integra’s commitment to exceptional service and work product. Michelle joined the Integra family as she shares their core beliefs and hopes to #makeapositiveimpact in her role.
In her spare time, Michelle enjoys traveling, reading, watching Netflix and spending time with loved ones. She also likes to tap into her culinary and organizing skills and throw a good party.
Manager, Client Service & Operations
Winnie moved to Vancouver in 2016, after graduating from Thompson Rivers University in Kamloops with a Bachelors in Tourism Management. Following ten years of work experience in both Retail and Travel and Hospitality industries around the globe, Winnie decided she wanted a career change. The IME industry provided a great new learning opportunity while allowing Winnie to put her exceptional client service experience talents to work.
At Integra Medical Consulting, Winnie takes pride in taking care of clients, whether through emails, over the phone, or in person. She has brilliant communication skills and builds strong relationships with our clients and doctors. She handles scheduling, teleconference and other administrative duties at Integra.
In her free time, Winnie enjoys reading and writing, hiking, yoga and socializing with friends. Winnie speaks five languages fluently and is currently trying to learn two more. She loves travelling, meeting new people, and learning new cultures.
Winnie is proud to be part of the Integra family because she genuinely and deeply cares about Integra’s clients, medical professionals and her teammates. Winnie believes we are successful because we put #othersandself first.
Senior Intake Coordinator
Siobhan comes to Integra via another medical enterprise, having been responsible for scheduling and reporting of occupational services in her previous role. Siobhan grew up in Limerick Ireland, and graduated with a Bachelor of Arts in Public Administration, following which she came to Vancouver on a one year work travel visa.
Over six years later, having fallen in love with Vancouver, she’s still here! Siobhan prides herself on her focus on customer service, building strong relationships with clients, while coordinating services in a very busy clinic environment. Outside of work, Siobhan loves to try out the latest vegetarian recipes, scouring cook books and blogs for interesting dishes. Siobhan is responsible for scheduling appointments and teleconferences, trial attendance and other services for our many legal and insurance clients.
Clinic & Documents Coordinator
Prior to joining Integra, Kaede spent two years at an Arts startup, helping with business development while also teaching children and young adults how to carve stone. Prior to this, she worked for an IME company as both a clinic coordinator and then a reports coordinator.
Kaede has a Bachelor of Fine Arts from Emily Carr University and a love for art history and travel. When she isn’t trying to get her fix of the two, you can find Kaede indulging in as many TV series as possible or practicing as an amateur pasta maker.
Kaede strives to understand the needs of all the different departments at Integra so she can lend a helping hand wherever one is needed. Her patient and kind demeanor is a great welcome for examinees who may be distressed about the IME process.
Kaede loves to work with people and loves the work that Integra offers her. And if you don’t know how to pronounce her name? Just rhyme it with Friday!
Cara’s role at Integra involves scheduling experts for trial, communicating between counsel, legal assistants and paralegals and health professionals and their teams. She also handles report coordination duties and provides support to Integra’s clinic administration team. Cara enjoys organizing and assisting others to make their roles function smoothly and efficiently, so these responsibilities are well suited to her skills and experience.
Before arriving at Integra, Cara studied in Ireland, graduating with an MA in International Tourism, and subsequently spent two years working in the tourism industry arranging and coordinating travel down to the minute detail for highly demanding golf travelers. Cara also has a keenness for travel, and has spent time backpacking around South America and Asia prior to relocating to Vancouver. This move to Vancouver has allowed Cara to seek a new career path, which brought her to Integra.
In her free time, Cara is an avid reader. She also loves trying out new restaurants, and more recently, exploring the beautiful scenery that BC has to offer.
Clinic & Documents Coordinator
Ali joined Integra following a significant number of years working in the cosmetology industry. Her positions prior to joining our team involved roles focused on scheduling, maintaining client files and ensuring smooth operational delivery of excellent client service. Her passion for detailed, information-based work makes her a great fit for Integra’s documents and clinic team.
Ali takes pride in her meticulous attention to detail, ensuring medical briefs are organized, tabbed, named and sent on time to Integra’s various medical professionals. She ensures the various channels through which we receive records – mail, fax, courier, email – are up to date, and delivers the records to our experts in a timely fashion.
In her spare time, Ali enjoys attending live shows within the Vancouver music scene and working on cross stitch projects. Ali has also recently started to learn sign language through online courses.
Nikki has ten years’ experience as a Legal Administrative Assistant. Her strong work ethic has allowed her to assist both Senior Partners and Associates in law firms of all sizes, including the largest law firm in B.C. With this experience, Nikki has had the pleasure of working with diverse groups of people with different working styles. She has developed excellent organizational skills, effective approaches to problem solving and the ability to meet deadlines while maintaining a high standard of work.
Nikki works remotely for Integra as our team’s Trial Coordinator. Her responsibilities include scheduling of expert testimony, coordinating of trial preparation by phone and office meeting, attending trials to solicit experiential feedback from experts and clients, ensuring financial matters are tied up post-settlement, and other administrative tasks as required.
In her spare time, Nikki enjoys spending time with her family, attending dance classes, and preparing and savouring delicious food. She is an avid reader and hopes to beat her partner in a round of golf one day.
Susan joined Integra in the spring of 2018, following a one-year hiatus in her hometown in China. Susan has extensive accounting experience, having worked for several IME companies over the past ten years prior to joining Integra.
Susan is responsible for ensuring accurate and timely invoicing to clients; on time and accurate payment to medical professionals; managing accounts receivable and payable and general cash flows.
Prior to her time in the IME industry, Susan worked as a file coordinator at a medical office in Vancouver, and prior to that spent time working in a tax preparation business.
When not working, Susan enjoys spending time with friends and family and introducing Integra staff to dim sum experiences in and around Vancouver. Integra counts on Susan (no pun intended) to ensure our accounting systems are accurate and up to date.
Report Quality Assurance Technician
At Integra, Ashlea is responsible for reviewing medical legal expert reports to ensure they are clear and concise. Ashlea graduated from the University of British Columbia Okanagan with a Bachelor of Human Kinetics. Prior to joining the team at Integra, Ashlea was working for another medical company in the role of Kinesiologist. During her six years in that role, Ashlea had a number of responsibilities, including conducting medical testing and assessment, and reviewing medical reports for content and clarity. Ashlea prides herself on her attention to detail and strong interpersonal skills.
Ashlea grew up in a small town in the West Kootenays of British Columbia. She believes her upbringing has inspired a lifelong appreciation for all things outdoorsy. She has a passion for camping, hiking and exploring the beautiful outdoors of British Columbia with her family. Ashlea is also an avid crafter and loves trying her hand at making anything and everything she is inspired by on Pinterest, from cooking the newest recipe to sewing projects for her daughter.
Report Quality Assurance Technician
Report Quality Assurance Technician
Elisa is currently attending Simon Fraser University and is due to graduate in the Spring with her Bachelor of Science, major in Kinesiology, minor in Archaeology. At Integra, Elisa is responsible for reviewing medical legal expert reports to ensure they are clear and concise. She is also part of the weekend clinic team where she is responsible for facilitating assessment services on Saturdays.
Prior to joining the team at Integra, Elisa was focused on gaining experience in the health and rehabilitation aspect of her degree through volunteer work. She is passionate about teaching and has experience as a teaching assistant in Kinanthropometry and a peer tutor in anatomy. She believes that her work at Integra will further expand her knowledge in the medical field. Elisa was born and raised in Vancouver, and loves exploring the nature of BC. She especially enjoys hiking and paddle boarding. In her free time, Elisa focuses on maintaining an active and healthy lifestyle. She also loves learning new languages and cultures.
Erica Enstrom is the Managing Director and majority shareholder of Integra Medical Consulting. Integra is a privately held corporation, wholly owned by Canadians, the majority of whom are health care professionals. As a result, when you use the services of Integra, you can be assured your medical assessment dollars stay in Canada.