The Integra Team
Managing Director & Owner
Many of you have known Erica over the course of her twenty-year career in the medical assessment business, where she worked as a clinical evaluator with Viewpoint Medical early in her career and subsequently as a business developer with Medisys IMA and its successor Cira Medical. Prior to starting Integra, Erica was the President of IMA Solutions, a business unit of ExamWorks, before leaving to briefly work in the financial services and risk management sector with BridgePoint Financial Group. Erica has her Masters of Business Administration in Organizational Behaviour and Marketing, as well as an undergraduate degree in Kinesiology. Erica is also a trained Functional Evaluator.
Over the past twenty years, Erica has demonstrated a loyalty towards clients and medical professionals that is unmatched. Legal and insurer clients know of her desire and capacity to build strong, lasting relationships based on trust and mutual benefit. Physicians and allied health professionals come to her for clinical and business advice because she works transparently and honestly, without exception, as she keeps client and medical consultant priorities top of mind.
Erica is a court-qualified medical legal expert, a clinical consultant, and an evaluator in the areas of functional capacity and cost of future care. She advises clients in the areas of clinical triage, medical assessment and assessor suitability, quality assurance, and overall litigation and claims support.
Erica and her team at Integra support many community initiatives. For the past seven years, Erica has been a board member of the Women in Insurance Cancer Crusade (WICC), the Canadian Cancer Society’s largest corporate-affiliated donor. Since its inception in 2002, the BC Chapter of WICC has raised $2 million dollars in donations. Erica is also a donor to the BC Children’s Hospital Foundation as well as a volunteer and donor with the Children’s Wish Foundation. In 2017, Erica provided fundraising support to both the Trial Lawyers Association of BC Public Affairs Committee and the Alberta Civil Trial Lawyers Association Women’s Legal Forum.
Managing Director, Alberta
Aziz Haq has more than 10 years experience, with combined experience in the IME space as both a clinician conducting Functional Capacity Evaluations, Business Development and as an Operations Leader. He graduated with honours from York University in 2009 with a B.A Hons in Kinesiology and Health. He began his career as a practicing Kinesiologist in Toronto, ON where his career took him from clinical kinesiology and evaluations to the world of disability management and insurance for one of Canada’s major insurers. He later expanded his horizons westward, joining the Workers Compensation Board of Alberta in 2012 where he worked in adjudication and case management. Aziz has worked with many large employers within the oil & gas industry, transportation and logistics, and worked on solutions for early return to work and disability management. Following this, Aziz followed his passion into private enterprise, where he applied his knowledge of kinesiology, functional testing and medical evaluations to provide effective solutions backed by integrity and transparency with client focused medical solutions in mind.
Aziz is a world traveller who enjoys amateur boxing and is presently an Executive MBA candidate at the University of Calgary. He is responsible for the oversight of business development and operations in the Alberta region as an owner operator with Integra Medical Consulting.
Dr. Chris Watt
Dr. Chris Watt is a certified Sports Medicine Physician through the Canadian Academy of Sports Medicine since 1994. He is a Certified Independent Medical Examiner through the American Board of Independent Medical Examiners (ABIME.) Dr. Watt has acted as an independent medical consultant with expertise in musculo-skeletal and occupational medicine since 2002. He has served as an expert witness in the Supreme Court of BC on many occasions. Dr. Watt provides a wide variety of occupational medicine and disability evaluation services including return to work assessments, independent medical evaluations and pre-employment exams. He has also provided executive medical exams with fitness and stress testing and exercise prescriptions through Executive Health programs to the private sector.
As Integra’s Medical Director, Dr. Watt is available to the staff, clients and assessors for clinical guidance as it relates to file triage, clinical suitability and assessor credentialing and training.
Dr. Watt is a peer article reviewer for the Canadian Family Practice Journal. He has a special interest in and has made multiple presentations on topics related to Sports Medicine, health promotion for BCMA, lifestyle interventions for chronic disease management, and the management of mood disorders. Dr. Watt is an avid athlete and has participated in IronMan, has cycled the Great Divide Mountain Bike Route, and will be part of a team doing the Race to Alaska.
Quality Assurance Manager
Michelle has worked in the insurance and legal fields for over 20 years, first beginning her career as a provincial insurer in administrative roles in both claims and contracts departments. This led to Michelle completing the paralegal program at Capilano University and beginning her career as a paralegal in private law firms. With over 16 years’ experience as a litigation personal injury paralegal, Michelle has had the opportunity to work with some of the top firms in Vancouver, in both a plaintiff and defence capacity.
Michelle’s strong technical medical/legal background and experience in client-service relations has led to her role as Quality Assurance Manager at Integra Medical Consulting. Her attention to detail and understanding of clients’ and assessors’ needs, as well as her in-depth knowledge of the litigation process, provides a unique perspective. Michelle is in a fantastic position to uphold and enhance Integra’s commitment to exceptional service and work product. Michelle joined the Integra family as she shares their core beliefs and hopes to #makeapositiveimpact in her role.
In her spare time, Michelle enjoys traveling, reading, watching Netflix and spending time with loved ones. She also likes to tap into her culinary and organizing skills and throw a good party.
Client Service Team Lead
Winnie moved to Vancouver in 2016, after graduating from Thompson Rivers University in Kamloops with a Bachelors in Tourism Management. Following ten years of work experience in both Retail and Travel and Hospitality industries around the globe, Winnie decided she wanted a career change. The IME industry provided a great new learning opportunity while allowing Winnie to put her exceptional client service experience talents to work.
At Integra Medical Consulting, Winnie takes pride in taking care of clients, whether through emails, over the phone, or in person. She has brilliant communication skills and builds strong relationships with our clients and doctors. She handles scheduling, teleconference and other administrative duties at Integra.
In her free time, Winnie enjoys reading and writing, hiking, yoga and socializing with friends. Winnie speaks five languages fluently and is currently trying to learn two more. She loves travelling, meeting new people, and learning new cultures.
Winnie is proud to be part of the Integra family because she genuinely and deeply cares about Integra’s clients, medical professionals and her teammates. Winnie believes we are successful because we put #othersandself first.
Siobhan comes to Integra via another medical enterprise, having been responsible for scheduling and reporting of occupational services in her previous role. Siobhan grew up in Limerick Ireland, and graduated with a Bachelor of Arts in Public Administration, following which she came to Vancouver on a one year work travel visa.
Over six years later, having fallen in love with Vancouver, she’s still here! Siobhan prides herself on her focus on customer service, building strong relationships with clients, while coordinating services in a very busy clinic environment. Outside of work, Siobhan loves to try out the latest vegetarian recipes, scouring cook books and blogs for interesting dishes. Siobhan is responsible for scheduling appointments and teleconferences, trial attendance and other services for our many legal and insurance clients.
Before entering the medical arena in 2007, Nancy spent almost fifteen years in various roles within the travel industry. Making no great money, but gathering wonderful travel experiences, Nancy was able to explore a number of destinations during her time at a number of different tourism related enterprises.
Nancy came to Integra following ten years in a very similar role at another medical company. At Integra, Nancy ensures medical legal expert reports are clear, concise and on time, providing a great deal of administrative support to the report production team of medical professionals, transcriptionists, and quality assurance technicians that work with Integra.
In her free time, Nancy loves to travel, and also enjoys spending time with her numerous nieces and nephews. She is a life-long resident of the lower mainland, having grown up in Tsawwassen.
Nancy loves being a part of the Integra team, where she works hard to #makeapositiveimpact with both clients and medical professionals, as well as with her teammates.
Susan joined Integra in the spring of 2018, following a one-year hiatus in her hometown in China. Susan has extensive accounting experience, having worked for several IME companies over the past ten years prior to joining Integra.
Susan is responsible for ensuring accurate and timely invoicing to clients; on time and accurate payment to medical professionals; managing accounts receivable and payable and general cash flows.
Prior to her time in the IME industry, Susan worked as a file coordinator at a medical office in Vancouver, and prior to that spent time working in a tax preparation business.
When not working, Susan enjoys spending time with friends and family and introducing Integra staff to dim sum experiences in and around Vancouver. Integra counts on Susan (no pun intended) to ensure our accounting systems are accurate and up to date.
Medical Record Coordinator
Chris comes to Integra with both medical and legal experience, having previously worked in administrative support at a downtown law firm for one year, prior to which he was in administration and quality control for another IME firm for some time.
Chris takes pride in his meticulous attention to detail, ensuring medical briefs are organized, tabbed, named and sent on time to Integra’s various medical professionals. He ensures the various channels through which we receive records – mail, fax, courier, email – are up to date, and ensures records are received by our experts in a timely fashion.
Prior to working in the medical legal environment, Chris worked with the District of West Vancouver in landscaping and parks management, and still finds time outside of Integra to wrangle his gardens and keep his lawn maintained. Affectionately known as Barnesie to his Integra team mates, everyone at the office knows they can rely on Chris at any time; he is one to always give you a helping hand and #dotherightthing.
Prior to joining Integra, Kaede spent two years at an Arts startup, helping with business development while also teaching children and young adults how to carve stone. Prior to this, she worked for an IME company as both a clinic coordinator and then a reports coordinator.
Kaede has a Bachelor of Fine Arts from Emily Carr University and a love for art history and travel. When she isn’t trying to get her fix of the two, you can find Kaede indulging in as many TV series as possible or practicing as an amateur pasta maker.
Kaede strives to understand the needs of all the different departments at Integra so she can lend a helping hand wherever one is needed. Her patient and kind demeanor is a great welcome for examinees who may be distressed about the IME process.
Kaede loves to work with people and loves the work that Integra offers her. And if you don’t know how to pronounce her name? Just rhyme it with Friday!
Erica Enstrom is the Managing Director and majority shareholder of Integra Medical Consulting. Integra is a privately held corporation, wholly owned by Canadians, the majority of whom are health care professionals. As a result, when you use the services of Integra, you can be assured your medical assessment dollars stay in Canada.